COMMON QUESTIONS
HOW DO I TRACK MY ORDER
Please visit our Track Order page and fill out the required information.
HELP WITH VESYNC/ETEKCITY APP
Please email us directly at support@calx.shop for help regarding the VeSync app.
CALX NUTRITION SCALE
HOW DO I MONITOR TRENDS AND SYNC NUTRITION DATA
Connecting to the free VeSync app would allow you to monitor trends, create daily, weekly, monthly nutrition reports, and much more more.
HOW DO I ADD/CUSTOMIZE FOOD DATA
Connecting to the free VeSync app would allow you to add and customize your own food data as needed.
WHAT UNITS CAN THE SCALE MEASURE
The scale can measure in oz/lb:oz/g (water & milk)/ml (water & milk), and the Tare button tells the exact weight of the food without container.
WHAT IS THE WEIGHT CAPACITY
The weight capacity for the CALX nutrition scale is 11 pounds.
WHAT IS THE READOUT ACCURACY
The readout accuracy of the CALX nutrition scale is 2.86 grams.
CALX SMART SCALE
HOW DO I MONITOR TRENDS AND VIEW CUSTOMIZED DIET & EXERCISE PLANS
Connecting to the free VeSync app would allow you to monitor trends, view customized diet & exercise plans, and view 13 essential biometrics.
WHAT UNITS CAN THE SCALE MEASURE
The smart scale can measure in lb/kg/st.
WHAT IS THE WEIGHT CAPACITY
The weight capacity for the CALX nutrition scale is 400 pounds.
WHAT IS THE READOUT ACCURACY
The readout accuracy of the CALX smart scale is 0.05 pounds.
CALX MEASURING SPOON
IS THE BUTTON BATTERY INCLUDED
Unfortunately, due to the increased shipping times that come with shipping batteries, we do not provide a CR2032 button battery.
WHAT IS THE WEIGHT CAPACITY
The weight capacity is 500g.
HOW CAN I CLEAN THE SPOON
The stem and head of the measuring spoon can be separated. This allows for the head of the measuring spoon to be easily cleaned.
CALX AUTOMATIC SHAKER
HOW LARGE IS THE BOTTLE
Each CALX automatic shaker bottle has a 500ml (16.907 oz) capacity.
DOES THE BOTTLE HAVE A NON SLIP BASE
Yes. The CALX automatic shaker has a non slip silicone base.
CAN THE BOTTLE LEAK
No. Each CALX bottle has a food grade silicone rubber ring, ensuring that all bottles are leakproof. If your bottle is leaking, please send us a message so we can ensure you have a quality product.
CALX FRAGRANCE ATOMIZER
CAN I CARRY THIS ATOMIZER ON A PLANE
Yes. TSA regulations allow you to carry this atomizer on a plane. However, please place in a clear, plastic bag during screening.
ATOMIZER NOT FILLING UP
Please press the nozzle a few times before using, and then press to fill the perfume after expelling the air inside.
DO ALL FRAGRANCES FILL THIS ATOMIZER
Most perfumes are suitable. However, a select few would have issues.
It is necessary that the length of the perfume nozzle tube is greater than or equal to 8mm and the diameter is less than or equal to 4mm.
This information can be found on Google for each individual perfume.
