PRODUCT
HOW TO ADJUST WATCH SIZE
All purchases include a free tool kit to help you adjust the strap properly.
Please refer to this guide and follow the instructions carefully to adjust your strap perfectly: Guide
HOW TO CHANGE TIME/DATE
Please refer to this guide and follow the instructions carefully to change your watch time: Guide
WHAT IS A SEIKO MOD
A Seiko Mod is a special watch hand-assembled from the prestigious Seiko automatic movement. This is combined with high-quality aftermarket parts, such as 316L stainless steel and sapphire crystal.
ARE THEY ORIGINAL
We use genuine Seiko movements to create watches inspired by top designs.
Our timepieces are not replicas and we are not affiliated with the Seiko brand in any way.
HOW TO REMOVE SEIKO LOGO
Please email us at support@calx.shop right after placing your order. We will be happy to help.
IS THERE A WARRANTY
All of our watches come with a 30-day warranty covering all issues to ensure optimal performance.
If you experience any problems, please contact us.
IS CALX AFFILIATED WITH SEIKO
No. CALX is not affiliated with Seiko under no circumstances.
We use original Seiko automatic movements for their quality and reliability. Each watch is then assembled with high-quality, custom parts.
ARE THEY WATERPROOF
Our watches have a water resistance of 3ATM. They are designed to be water-resistant for everyday situations, such as splashes or rain. We do not recommend using them for swimming or diving.
Note that any water resistance markings on our dials are purely decorate and do not reflect the actual resistance of our watches.
SHIPPING
WHAT IS THE SHIPPING TIME
We typically require 3-7 working days to handcraft your watch due to demand. After, shipping times vary between 4-8 working days depending on the shipping method and destination country.
In total, the process usually takes around 7-15 working days.
DOES CALX SHIP OVERSEAS
Yes, we offer free worldwide shipping. Shipping times may vary depending on the destination country.
HOW CAN I TRACK MY ORDER
Once your watch has been shipped, you will receive an email containing tracking information. This information will allow you to monitor the status of your order.
If you don't see the email in your inbox, please check your spam or junk folder. If you still can not find it, visit our Track Order page to access your tracking information.
MY ORDER
WHERE IS MY ORDER CONFIRMATION
Your order confirmation is automatically sent to your email address after you place your order. If you do not receive it within 24 hours, please contact us to check if there was an issue with your order.
Please check your spam or junk folders before reaching out.
CAN I CANCEL MY ORDER
There is only a short period between placing your order and the beginning of its processing. Please contact us through support@calx.shop immediately after placing your order. We may be able to cancel it before it is processed.
If you contact us after your order has been processed/shipped, you will still have the option to return it once it is delivered.
CAN I EXCHANGE MY WATCH
You can return the watch within 30 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached.
Please email us before mailing us your watch. If you request a return, we will provide you with the most suitable return address.
